Last Updated: 30 August 2026
Welcome to Car Lights UK. These Terms & Conditions govern your use of our website, https://carlights.uk/, and the purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
Car Lights UK operates an online business supplying automotive lighting products, including replacement car headlights, headlamps, tail lights and rear lights.
Website: https://carlights.uk/
Business Name: Car Lights UK
Email: sales@carlights.uk
For legal purposes, the full legal business name and registered details should be displayed where applicable.
2. Products
We sell replacement automotive lighting products for a range of vehicle makes and models.
Product descriptions, images, specifications, dimensions and compatibility information are provided to help customers identify suitable products. However, vehicle specifications can vary according to model year, trim level, market, body style and original equipment configuration.
Customers are responsible for checking that a product is suitable for their vehicle before placing an order.
Where available, customers should compare the product description, vehicle information and original part number before purchasing.
If you are uncertain about compatibility, please contact us before ordering.
3. Product Images and Descriptions
We make reasonable efforts to ensure that product descriptions and images are accurate and up to date.
Minor differences in packaging, labelling, colour, finish or product appearance may occur where the manufacturer makes changes.
Such minor differences do not necessarily indicate that the product is incorrect or defective.
4. Prices
All prices displayed on our website are stated in the applicable currency shown at the time of purchase.
Prices may change without prior notice. However, changes will not affect an order that we have already accepted and confirmed, except where an obvious pricing error has occurred.
Where applicable, VAT, delivery charges or other additional costs will be clearly displayed before you complete your purchase.
5. Ordering
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to decline or cancel an order where necessary, including where:
- The product is unavailable.
- There is an obvious pricing or description error.
- We cannot verify the order or payment.
- We suspect fraudulent or unauthorised activity.
- The product cannot reasonably be supplied.
- There is an issue with the delivery address.
If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the cancelled order.
6. Payment
Payment must be successfully completed before an order can be processed for dispatch.
We accept the payment methods displayed during checkout.
We do not consider an order fully paid until payment has been successfully received and verified.
We reserve the right to request additional information where necessary to verify a transaction and prevent fraudulent activity.
7. Order Processing and Dispatch
Once payment has been confirmed, orders are normally dispatched within 48 hours.
The 48-hour period refers to dispatch and does not necessarily represent the delivery time.
Orders may occasionally take longer to dispatch due to circumstances including stock availability, weekends, public holidays, carrier disruptions or circumstances beyond our reasonable control.
Where there is a significant delay, we will make reasonable efforts to notify the customer.
8. Delivery
Delivery times depend on the destination, delivery service selected and the carrier handling the shipment.
Once an order has been dispatched, the delivery period is primarily determined by the relevant courier or postal service.
Customers are responsible for providing an accurate and complete delivery address.
We are not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.
If a parcel is returned because the delivery address was incorrect or the customer failed to accept delivery, additional delivery charges may apply before the order can be resent.
9. Delivery Inspection
Customers should inspect their order as soon as reasonably possible after delivery.
If the packaging appears damaged, customers should photograph the packaging and product before installation or use.
If an item arrives damaged, please contact us as soon as possible with:
- Order number
- Photographs of the damaged packaging
- Photographs of the product
- Description of the damage
This information may be required when dealing with the delivery carrier or assessing a replacement or refund.
10. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
We may request photographs, order information or other details to investigate the issue.
Where we determine that an incorrect item was supplied, we will work with you to arrange an appropriate remedy.
11. Returns and Cancellation Rights
If you are a consumer purchasing products online in the UK, you may have cancellation rights under applicable UK consumer law.
Subject to applicable legal exceptions, consumers generally have the right to cancel an online purchase within 14 days of receiving the goods, followed by a further period to return the goods.
Returned products should be unused and in suitable condition, with original packaging where reasonably possible.
This does not affect your statutory rights where a product is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.
12. Products That Have Been Installed
Customers should verify compatibility before installation.
We strongly recommend comparing the replacement light with the original unit before fitting it to the vehicle.
Products that have been installed, modified, wired, painted, damaged or otherwise altered may not be eligible for a change-of-mind return where the applicable law permits restrictions based on the condition of returned goods.
Nothing in these Terms & Conditions limits a consumer’s statutory rights regarding faulty or misdescribed products.
13. Return Shipping
For change-of-mind returns, return shipping arrangements and costs will depend on the applicable cancellation and consumer-law requirements.
Where an item is faulty, incorrect or not as described, we will assess the issue and provide an appropriate remedy in accordance with applicable law.
Customers should obtain proof of postage when returning an item.
14. Refunds
Where a refund is approved, we will normally refund the payment using the original payment method.
Refund processing times may depend on the payment provider or financial institution.
Where required by law, refunds will include applicable standard delivery charges.
We may make deductions where legally permitted, including where returned goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.
15. Faulty Products
If a product develops a fault, please contact us with your order details and a description of the problem.
We may request photographs, videos or other information to help diagnose the issue.
Where a product is confirmed to be faulty, we will provide the appropriate remedy required by applicable consumer law.
Depending on the circumstances, this may include repair, replacement, price reduction or refund.
16. Vehicle Compatibility
Vehicle compatibility is the customer’s responsibility unless we have expressly confirmed compatibility based on the vehicle information supplied to us.
Before ordering, customers should check:
- Vehicle make
- Model
- Model year
- Body style
- Left-hand or right-hand side
- Headlight or tail-light position
- Bulb or lighting configuration
- Original part number, where applicable
- Product specifications
If you require assistance, contact us before placing an order.
17. Professional Installation
Automotive lighting products should be installed correctly and, where appropriate, by a qualified automotive professional.
Car Lights UK is not responsible for damage caused by incorrect installation, improper wiring, modification, misuse or failure to follow applicable manufacturer or installation instructions.
Customers should ensure that replacement lighting is correctly fitted and adjusted before driving the vehicle.
18. Electrical and Installation Issues
Customers should ensure that the vehicle’s electrical system is suitable for the replacement product.
Issues caused by vehicle wiring, electrical faults, incompatible components, incorrect installation or modifications are not automatically considered product defects.
Where an electrical or installation problem occurs, customers should stop using the product and seek appropriate professional assistance.
19. Warranty
Where a product is supplied with a manufacturer’s or seller’s warranty, the applicable warranty terms will apply.
Warranty coverage does not normally extend to damage resulting from misuse, accidents, incorrect installation, modifications, negligence, water ingress caused by improper fitting, or other circumstances outside normal product use.
Nothing in this section limits any statutory rights available to consumers under UK law.
20. Trade and Business Customers
Businesses purchasing products for commercial purposes may have different contractual rights from consumers.
Where a customer is purchasing in the course of business, the relevant business-to-business terms may apply.
Business customers should contact us before ordering if they require specific trade terms, warranty conditions or delivery arrangements.
21. Intellectual Property
All content on this website, including text, logos, graphics, photographs, product descriptions, page designs and other materials, is owned by or licensed to Car Lights UK unless otherwise stated.
You may not reproduce, copy, distribute, modify or commercially exploit our website content without prior written permission.
Product names and manufacturer trademarks remain the property of their respective owners.
22. Website Use
You agree not to misuse our website or attempt to:
- Gain unauthorised access to website systems.
- Introduce malicious software.
- Interfere with website operation.
- Use automated systems to extract information without permission.
- Submit fraudulent orders.
- Use the website for unlawful purposes.
We reserve the right to restrict or terminate access where misuse occurs.
23. Website Availability
We aim to keep our website available and accurate, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, updates or circumstances outside our reasonable control.
24. Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, analytics providers and other service providers.
Those third parties may have their own terms and privacy policies.
We are not responsible for the independent operation of third-party websites or services.
25. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Subject to applicable law, we are not responsible for losses resulting from misuse of a product, incorrect installation, vehicle incompatibility caused by incorrect information supplied by the customer, or other circumstances outside our reasonable control.
For business customers, our liability may be subject to the limitations permitted under applicable law and any agreed business terms.
Nothing in these Terms & Conditions affects a consumer’s statutory rights.
26. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include severe weather, natural disasters, transport disruption, strikes, industrial disputes, government restrictions, supply shortages, carrier failures, technical failures, cyber incidents or other unforeseen events.
Where reasonably possible, we will notify customers of significant disruptions affecting their orders.
27. Privacy and Personal Information
We process customer information in accordance with our Privacy Policy and applicable data-protection legislation.
Personal information may be used to process orders, arrange deliveries, provide customer support, process payments, prevent fraud and meet legal obligations.
For more information, please refer to our Privacy Policy.
28. Cookies
Our website may use cookies and similar technologies to provide website functionality, understand website usage and improve the customer experience.
Where required, cookie consent will be requested in accordance with applicable legislation.
29. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with the applicable update date.
Changes will not affect rights relating to orders that have already been accepted unless required by law.
30. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply in the customer’s jurisdiction.
31. Consumer Statutory Rights
Nothing in these Terms & Conditions removes or restricts rights that consumers have under applicable UK consumer-protection legislation.
If any provision of these Terms & Conditions conflicts with a mandatory legal right, that legal right will prevail.
32. Contact Us
If you have questions about these Terms & Conditions, an order, a product, delivery or a return, please contact Car Lights UK.
Car Lights UK
Website: https://carlights.uk/
Email: [Insert email address]
Telephone: [Insert telephone number]
Address: [Insert business address]